On 7th January, 2022 the Commission received a complaint against Speed Courier & Logistics Ltd for allegedly engaging in misleading conduct and unconscionable conduct.
The Complainant alleged that on 19th October 2021, he contracted the Respondent to transport a parcel that contained tender documents from Blantyre to Northern Region Water Board in Mzuzu.
Considering the urgency of the tender documents, the Complainant expressly indicated that the parcel should be delivered on 20th October 2021 by 12 noon.
However, the Respondent did not deliver on time, as they had committed. This resulted in the Complainant missing out on the deadline of the submission of the tender.
Following deliberations, the Commission found that the Respondent engaged in misleading and unconscionable conduct. The Commission thus resolved as follows:
- That the Respondent should pay a fine of Five Hundred Thousand Malawi Kwacha (MK500,000.00) for engaging in misleading conduct and unconscionable conduct;
- That the Respondent should refund the Complainant the sum of MK2,000 paid as service fees.