On 13th June, 2022, CFTC commenced investigations against Yellowman Machines on allegations of excluding liability for defective goods, misleading conduct and unconscionable conduct.
The Complainant alleged that, on 1st April 2021, she purchased a “Soya Threshing Machine” from the Respondent; at K600,000.00.
The Complainant discovered that it could not function properly. As a remedy, the Respondent exchanged the defective “Soya Threshing Machine” with a “Soya Grading Machine”; whose cost was K300,000. However, the Soya Grading Machine, as well, did not function properly, as it was equally defective. The Respondent gave a partial refund of K300,000.00. The Respondent did not fully refund the Complainant.
Following deliberations, the Commission found the Respondent liable and issued the following orders:
- That the Respondent should refund the Complainant the sum of MK300,000.00 which is the outstanding payment for the soya threshing machine. The said amount should be made to the Respondent within 30 days from the date this order will be made.