Alleged Misleading Conduct and Unconscionable Conduct by Autocom Japan – Lilongwe Office

Published On - August 1, 2022

Bertha Baloyi Consumer Protection

On 16th March, 2022, CFTC commenced investigations against Autocom Japan-Lilongwe Office, on allegations of misleading conduct and unconscionable conduct. The Complainant alleged that he purchased a vehicle (Nissan Latio) through Autocom JP – Lilongwe office for which he paid US$2,700 (MK2,216,700.00). The Complainant also paid MRA duty amounting to MK1,174,702.00. The Complainant further paid delivery fees amounting to MK585,000.00. However, the vehicle was never delivered.

Following deliberations, in the first case, the Commission made the following resolutions:

  • That the Respondent should reimburse the Complainant the amount of US$2799 or the current Malawi Kwacha equivalent, which is the cost of the motor vehicle;
  • That the Respondent should reimburse the Complainant the amount of MK585, 000 which is the cost of clearance and delivery fees;
  • That the Respondent should reimburse the Complainant the amount of MK1,174,702 which is the amount paid to MRA for import duty of the motor vehicle;
  • That the Respondent should pay a fine of Five Hundred Thousand Kwacha (MK500,000) for engaging in unconscionable conduct.