Alleged Misleading Conduct, Quoting Prices (Fees) In Foreign Currency and Unconscionable Conduct by UNICAF University

On 1st February 2022, the Commission commenced investigations against UNICAF University on allegations of misleading conduct, unconscionable conduct and quoting prices (fees) in foreign currency.

The Complainant alleged that the institution charges school fees in foreign currency (USD) and not Malawi Kwacha. The Complainant felt that this arrangement was a challenge since there is no certainty on the exact fees the students have to pay.

The Complainant alleged that the Respondent charges extra fees, in form of technology fees. However, the Respondent does not provide an explanation and justification for payment of the same.

After deliberations the Commission resolved as follows:

  • That the Respondent should pay a fine of Five Hundred Thousand Malawi Kwacha (MK500,000.00) for engaging in unconscionable conduct.
  • That the matter should be reported to Ministry of Finance for further action regarding their conduct of pricing their services in foreign currency without authorization from a competent authority.