On 12th October, 2021, CFTC received a complaint alleging misleading conduct and unconscionable conduct by PEP Stores.
The Complainant alleged that, on 12th October, 2021, he visited Pep Stores shop located at Mangochi, where he wanted to buy “Men’s Thong Sandals”. The said product had a price tag of MK2,690.00, however, when he took the sandals to pay at the counter, he was asked to pay the amount of MK3,350.00.
Investigations found that the Respondent sold products at a price that was higher than the price that was displayed for the product.
Following deliberations, the Commission found the Respondent liable and issued the following orders:
- That the Respondent should refund the Complainant the amount of MK600.00 which was over and above the displayed price;
- That the Respondent should cease and desist from engaging in misleading and unconscionable conduct.